Support · Help center
How can we help?
Browse the categories below, or open a ticket — Pro and Business plans get priority support.
Browse by topic
Categories
Account & API keys
Sign-in, API key rotation, scope (live vs test), key compromise recovery, SSO for Business plans.
Billing & plans
Page credit top-ups, monthly vs annual, Pro/Business upgrade path, invoices, VAT, refunds.
OCR quality
Confidence scores, table extraction, formula recognition, mixed Chinese/English, scanned vs native PDF.
API & SDKs
/api/ocr reference, Python and Node SDKs, async batches, webhook signature verification, rate limits.
Integrations
Zapier, Make, n8n, custom webhooks, exporting to Google Drive, S3, and Notion.
Status & uptime
Live system status, incident history, scheduled maintenance windows, SLA credits for Pro/Business.
Talk to a human
Still stuck?
Most support questions are answered in under 6 hours. Pro and Business plans have priority routing — see your plan for details.
support@startocr.com
For integration questions, billing changes, anything that needs a written thread. We reply from a real address, not a no-reply bot.
Open email →In-console chat
Available Mon–Fri, 09:00–18:00 UTC. Click the bubble at the bottom-right of the Console. Pro and Business get priority routing.
Open console →Talk to us
For procurement questions, security reviews, custom volume, and usage above Business.
Talk to enterprise →